You should carefully read the following Terms and Conditions. Your purchase or use of our themes implies that you have read and accepted these Terms and Conditions.
Our website is solely for the promotion of our products in the UK Mainland. Due to the nature of the product currently do not ship to Northern Ireland and UK islands, however we are working on offering this service.
You do not have a right to change your mind in respect of products sealed for health and safety reasons, once these have been unsealed after you receive them.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the containers accurately, the packaging of the product may vary from that shown in images on our website.
The product performance is based on our experience of the product. Rock360 guarantees the quality of its products, but expressly declines any liability in the event of failure by the user to comply with the recommendations and conditions of use of said products, notably but not exclusively in the event of incorrect application, application by unqualified personnel, use of products not compatible with Rock360 products.
If you have any queries about the product, please contact us on 07936100205
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our acceptance of your order will take place when you purchase a product via our online checkout and receive email confirmation, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing or through the website page when you try to place the order and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and email you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
If you wish to make a change to the products you have ordered before they are dispatched please contact us.
We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
The costs of delivery will be as displayed to you on the Cart or Checkout page.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
A product will be your responsibility from the time we deliver the product to the address you gave us.
We may need certain information from you so that we can supply the products to you, for example, delivery information. If so, this will have been stated on our website. We will collect this information from you when you place your order on our website We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a product to:
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how the product is performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract or replace or to get some or all of your money back.
If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
If we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days;
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
To end the contract with us, please let us know by doing one of the following:
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Rock360 Returns – Mr Francis Michael Hill, 67 Portico Lane, Prescot L35 7JW
If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
We will refund you the price you paid for the products including delivery costs, by the method you used for payment.
Deductions from refunds if you are exercising your right to change your mind
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible.
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
All conditions and warranties of any type in relation to the product are excluded to the maximum extent allowed by the law. In respect of product which is not of a kind ordinarily acquired for personal, domestic or household use or consumption, the liability of Rock360 for a breach of any condition or warranty implied by law is limited to the replacement of the product or the supply of equivalent product.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; for defective products under the Consumer Protection Act 1987.
